ZAG ONLINE STORE-
FREQUENTLY ASKED QUESTIONS
Q. How does the Zag Online Store work?
A. By choosing to shop for a group, you will be asked to enter a group ID which will take you to that group's fundraiser. You can shop through the brohures and your purchase will benefit the organization as they receive a profit from each item purchased!
Q: How long will my purchases benefit the group I choose?
A: During the group's sale all of your purchases will benefit your group. The group will receive credit after the end of its sale for any online sales.
Q: How will my purchase benefit the group?
A: When you enter the site and enter the seller ID, you will be able to view the same brochure(s) that the group is showing locally. A portion of your purchase will benefit the group and the seller will be credited for prizes.
Q: What forms of payment do you accept?
A: Visa, MasterCard, Discover and Debit Cards
Q: Do you ship/take orders outside of the United States?
A: No. We only accept and ship orders within the continental United States. Sorry, but we cannot ship to Alaska or Hawaii.
Q: Is it safe to enter my credit card number on the site?
A: Yes. Zag Fundraising uses SSL (Secure Socket Layer) security. Credit Card numbers are never stored on the web server. You will be asked to enter your credit card number each time you checkout on our site.
Q: How does my group sign up to use Zag Fundraising
A: Please call us at 480-766-3757 or send an email to CustomerService.ZagFundraising@gmail.com. Please include your name, group's name, address, and phone number.
Q: What is the group ID?
A: The group ID is a unique number given to each group. You will need it to enter the group's section of the site. Contact the group or the seller if you do not have the group ID.
Q: When will my products arrive?
A: Most orders are processed and shipped directly to the customer within 72 hours via USPS, UPS or FedEx.
Q: Will I have to pay sales tax?
A: We are required to collect sales tax on orders which are placed in State.
Q: How do I return a damaged or wrong item?
A: Please call our Customer Service Center at 480-766-3757 or send an email to CustomerService.ZagFundraising@gmail.com.
Q: What is your return policy?
A: Items may be returned for credit or exchange within 7 days.
Q: When I register at checkout, what happens to my information?
A: When you register, we collect the following information: your name, address, phone, email and credit card information. Your information will NOT be sold or provided to any third parties. You may be contacted by our Customer Service Center to verify any questions we may have about your order.
A: Yes. We do use a cookie to keep track of the seller ID that you entered at the beginning of the sale. We do not use the cookie to collect any personal information. If you block cookies, your seller may not receive credit for your order.